NDISYour privacy
Shine Care Group ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Depending on how you interact with us, we may collect:
In short: nothing beyond what we need to arrange and deliver your supports.
We collect information directly from you — through our website contact form, by phone, email, or in person — and, where relevant, from your support coordinator, plan manager, or the NDIA, with your consent.
Our enquiry form uses a third-party form-processing service to deliver your enquiry to our email inbox, so your details may pass through servers operated outside Australia before reaching us. We use it only to route enquiries to our email, and it does not retain your information beyond that purpose.
We use your information to respond to enquiries, provide and coordinate supports, meet our obligations as a registered NDIS provider, and communicate with you about your services. We do not use your information for unrelated marketing without your consent.
Some information we hold — such as health information related to your disability or support needs — is "sensitive information" under the Privacy Act and receives a higher level of protection. We only collect this with your consent, and only use it for the purpose of providing your supports.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure — including secure storage and restricted staff access.
We only share your information where necessary to deliver your supports (for example, with your plan manager or the NDIA), where required by law, or with your consent.
In short: we do not sell your personal information.
You can request access to the personal information we hold about you, or ask us to correct it, at any time — just contact us using the details below. We'll respond within 30 days.
If you believe we have mishandled your personal information, please contact us first using the details below — we'll take it seriously and respond quickly.
Office of the Australian Information Commissioner
oaic.gov.au
About the quality or safety of your supports
See our complaints process
Questions about this policy, or about the information we hold on you? Talk to us directly — there's no form to fill in.